AI Search Visibility FAQ

Answers about AI visibility tracking, GEO workflows, public leaderboards, free tools, pricing, and private brand monitoring.

1. What are AI search engines?

AI search engines are answer engines that use large language models to respond to queries directly, rather than returning a list of links. Examples include ChatGPT Search, Perplexity, Google AI Overviews, Gemini, and Microsoft Copilot. Unlike traditional search, they synthesize answers from multiple sources and cite or recommend specific brands and pages.

2. How does ChatGPT work as a search engine?

ChatGPT Search retrieves live web content and uses GPT-4 to synthesize answers with citations. When a user asks a product or category question, ChatGPT selects sources it considers authoritative, citable, and relevant. Brands that appear in ChatGPT answers benefit from high-intent visibility that traditional search rankings do not capture.

3. What are AI generated answers and how do they affect my brand?

AI generated answers are responses produced by language models in reply to user queries. They replace or supplement traditional search result pages. If your brand is not mentioned in AI generated answers for your category, you are invisible to users who rely on ChatGPT, Perplexity, or Google AI Overviews — even if you rank well in traditional search.

4. What is AI search visibility?

AI search visibility is the evidence of whether answer engines such as ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews mention, rank, describe, or recommend your brand when users ask category and problem-specific questions.

5. How is GEO different from traditional SEO?

Traditional SEO focuses on how web pages rank in search results. GEO and AI visibility tracking focus on how AI systems understand your brand, which competitors they mention, what answer text they generate, and whether your brand appears in useful recommendation contexts.

6. What does the public AI leaderboard show?

The public leaderboard shows how brands and products appear across selected AI ranking categories. It is useful for market discovery, competitor context, and spotting categories where private tracking may be worth setting up.

7. When should I use a private AI visibility tracker?

Use a private tracker when you need repeatable evidence for your own brand, competitors, prompts, snapshots, and answer changes over time. The leaderboard is good for discovery; private tracking is better for ongoing monitoring and decisions.

8. What can the free tools tell me before I buy?

Free tools can help you inspect AI search readiness, citation gaps, and visibility issues before committing to a paid workflow. They are best used as a first diagnostic step, then paired with recurring tracking when the category matters.

9. Why are your plans priced higher than typical SEO tools?

Because AIvsRank tracks AI answer engines, not only traditional web search. It requires LLM inference, multi-engine orchestration, stored snapshots, competitor comparison, and recurring checks, which makes the infrastructure different from SEO crawling.

10. Can I switch plans anytime?

Yes. Upgrades take effect immediately. Downgrades apply at your next billing cycle.

11. Do you offer refunds?

  • Monthly plans: Not support
  • Yearly plans: Support proportionate refund (minus the months used)

We follow industry-standard SaaS refund policies.

12. What happens when I outgrow Free?

You can continue using Free for public discovery, or upgrade to a paid subscription when you need private projects, active prompts, monitoring frequency, and saved history.

13. Can I use the Free plan long-term?

Yes. Free is best for public discovery and setup evidence. Ongoing private tracking usually requires a paid subscription because project and prompt capacity are plan-based.

14. Do you support multiple markets or languages?

Currently, only English is supported.

15. Do you provide API access?

Not available for now.

16. Do you support private deployment or on-premise?

Not supported for now.

17. Is my data safe?

We follow strict enterprise standards: GDPR, SOC2, encrypted storage, audit logging (Pro+). Enterprise customers can request a compliance package.

18. Can I add more seats to Pro or Scale?

Not supported for now

19. Can I pay yearly?

Not supported for now

20. Do you throttle or limit usage?

Plan entitlements define your active project and active prompt capacity. Once you exceed your limit, you can choose:

  • reduce active trackers
  • reduce active prompts
  • upgrade plan